Salon Policies
The following salon policies ensure that I am able to provide the best experience and services to each and every client. I appreciate your understanding and cooperation as a salon client and I look forward to working with you!
Appointment Deposits
All new client color appointments will require a non-refundable booking fee of $50 to reserve your service time, which will be applied to your total on the day of your appointment. When you select your appointment day and time, you will receive an invoice via email for your non-refundable booking fee. Your appointment is not scheduled and confirmed until your non-refundable booking fee is paid. All appointment times are first come first serve. Once your non-refundable booking fee is received you will be sent a confirmation email to the email address you provided.
All appointments require a 48 hr notice to cancel or reschedule. In the event a 48 hr notice to reschedule or cancel is not given, the $50 non-refundable booking fee will be forfeited as a cancellation fee. Should you reschedule, your non-refundable booking fee will then be applied to your new appointment date.
Appointment Confirmations
As a courtesy, you will receive a text reminder to confirm your appointment 72 hours before your scheduled appointment. Please make sure to confirm your appointment as soon as you receive the 72 hour text. Two reminder texts will be sent within 48 hours prior to your appointment as a reminder should your confirmation not be received. Please note: that if your appointment is not confirmed by the end of business day 48 hours prior to your appointment, your appointment will automatically be cancelled and you will need to reschedule.
Reschedules & Cancellations
In the event you need to reschedule or cancel, I respectfully request 48 hours notice. This includes changes to scheduled services. In the event 48 hours notice is not given there will be a $50 rebooking fee due in order to book a new appointment. This fee will be directly invoiced to you via email.
If you have multiple appointments booked, all other appointments will be cancelled until the fee is paid, and then you will be permitted to rebook.
All reschedules or cancellations must be done in writing to 330-664-9305
I will send you a confirmation text that I have received your cancellation. If I do not send a confirmation email that means I have not received your cancellation! It is your responsibility to ensure it was received.
Late Arrivals/ No Shows
While I do understand that things happen, please be aware that if you run late, all services may not be able to be accommodated and the total service amount will still apply.
Should you arrive more than 10 minutes late, you will need to reschedule. Cancellations or reschedule due to late arrivals will result in a charge of 50% of the scheduled service(s) if you need to be rebooked. I ask all guests plan to arrive 5-10 minutes before your scheduled appointment time to avoid any late arrival or rebooking fees.
No shows will be noted and no longer allowed to book an appointment with me.
Service Adjustments
I strive to ensure that you are 100% satisfied with your hair and service. A follow up text will be sent within 48 hours after each salon visit to ensure your satisfaction. If you require an adjustment, please submit any photos and a description of the issue that needs correcting, along with your availability within 5 days of your appointment so that I may schedule to correct you at no cost. This policy does not cover any situation where you may have changed your mind, or for instances where you are unhappy with your service when your result was not attainable in one session, which would have been discussed during your consultation. Please note: you may be required to come into the salon for an assessment prior to scheduling an adjustment appointment.
Any issues reported after that 5 day period, but no longer than 10 days after service, will not be immediately considered for an adjustment, but will be considered on a case by case basis. There will be no refunds on services rendered.
Any adjustments must be scheduled within 14 days of the date of your service. No rescheduling will be allowed on adjustment appointments after the 14 day period.
At your service adjustment appointment, should it be determined that a service has been altered in any way, there will be no service adjustment made and you will be required pay for a new service. This is up to stylist discretion based on the previous service rendered and the end result that was achieved.
There are no refunds on salon services
Retail Return Policy
Please note that all purchases on retail are final. As your stylist, I pride myself on educating each and every client on the appropriate products for their hair type and texture, by making recommendations for at home hair care products for between visits, as well as ensuring that each client is confident on how to use each and every product for their specific hair care needs correctly. If you forget how to apply certain product or what order they should be in, please feel free to reach out to me and I'd be happy to assist you!
Photos
As per salon policy, before and after photos are required of every client to ensure quality results of services provided. In the event a service adjustment would be necessary, it serves as a record for what services were rendered and the overall outcome. Your face is not required to be in the photos. However record is required to be made of your hair before and after your service. Please note that booking an appointment and sitting in my chair is consenting to before and after photos. I reserve the right to post photos of my work with the exception of a guest's face unless given permission by the client. Should you not be comfortable with your face in photos, please inform me at the start of the your appointment and we will avoid any face photos.
Children & The Salon
This notice is written with the utmost respect to all parents. I understand this can be a sensitive subject. I kindly ask that you do not bring any children with you to your appointment. There are many risk factors for children at the salon including sharp tools, hot irons, small spaces, etc. It is a safety risk to bring children to the salon.
Please make all childcare arrangements before the day of your appointment to the salon. Please DO NOT bring them to your appointment with you. In the event this happens, you will be asked to reschedule and a fee will be charged to rebook.
This policy also applies to extra guests during your salon visit. Please note that only the person receiving a service may be in the salon during said service. Please do not bring friends or family members with you to your appointment. The only exception is those with a medical condition who have a caregiver that must be present with them.